FAQ's

We have compiled some of the most FAQ's below that may not be found anywhere else on our website. However, there may still be questions that you have that aren't listed below, as each repair job is unique and individual.

In the case of looking for a quote for vehicle repairs, there are a lot of different variables that are involved in the process which usually means that we cannot answer all of your questions upfront.

We accept all major credit cards, EFTPOS, bank cheques and Cash.
We will endeavor to contact you with regular updates on your cars repair process. As soon as your car is finished and ready, we will let you know.
Your vehicle is stored on our locked, alarmed premises.
Unfortunately not. Due to the number of variables involved when it comes to vehicle damage, we need to see the vehicle to provide an accurate estimate. We can provide you with a rough estimate if you send us a photo via the contact form on our website, but we will still need to see the car before a final estimate.
Yes. If you are using one of our loan vehicles during your car repair and are unable to make it in to the shop to collect your vehicle after it has been repaired, we can deliver your vehicle to you.
First thing in the morning is best, as this means we can start working on your car sooner.
No, but we can help by identifying any urgent works and those that can be carried out at a later date.
If the other party is not covered by insurance, you have the option to make a claim through your own insurer.
If you have had a car accident, check if there are any injuries or property damage. Call the police to lodge a claim and remain calm. You will need to exchange details with the other parties and witnesses including names and addresses.
If you are not at fault, the you will most likely not have to pay a cent. However, if you are at fault, then you will be required to pay your insurance excess to repair both your car and the other parties car. If you are uninsured and at fault, contact us today to arrange a free quote.
When we provide you with a quote, we will also provide you with an estimate of the time that it will be expected to take. If there are delays in this timeline, we will notify you immediately. Insurance company approval times may also affect the repair time.
Since quotes are based upon a visual inspection, there could be further damage found upon disassembling your vehicle. In such an event, you will be notified immediately of any impact upon the quotation.
Yes, Fuller Bros Bodyworks does work for all insurance companies.
Some insurance companies will give you the choice of choosing the smash repairer you would like to work with and others stipulate who will repair your vehicle. However, under Australian Law, you have the right to choose your own vehicle repairer besides the insurers recommended one. Read our article to find out why you should choose us as your repairer for insurance claims.

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